Conzerv-Support-Overview

Overview

Conzerv's end-to-end Energy Management System solutions extend well beyond delivery. Our Support and Service team is driven by the tenets of "customer satisfaction and delight". Comprising of expert and experienced engineers, the team ensures proper implementation of the system, and also provides assistance in its effective operation and maintenance.

The first line of detect rectification is carried out at each of our global support & service centers .

Onsite Recalibration

Conzerv now provides onsite recalibration of the following range of products
DM 32 series, DM 52 series, ELF series, Powermax EM6400 series and EM 3000 series (Accuracy Class 1.0)

Please Click here to know more details on:

Introductory letter
Reference of meters that can be recalibrated

Details to be filled and sent back to Conzerv systems at support@conzerv.com

	Visit our Collateral Library to download Product Datasheets.

Post-sales & Service support

Meter receipt for defect rectification, calibration/re-calibration and spec change
Complaints / meters acknowledgement sent with in 24 hours from time of receipt
Investigation and defect rectification
Estimate sent to customer for payment processing for out-of-warranty meters or other faults not covered in our Warranty Clause
Meters returned after defect rectification, calibration/re-calibration and spec change within 4-7 working days
Root Cause Analysis for prevention of failures

Scope of Servicing
Product	Scope	Will be serviced at / by
eLAN ^® Software	Bug fix	Customer Support Center-India
eLAN ^® Software	New requirement	Customer Support Center-India
EM 3000 Series Meters Portable Instruments Networked Systems, Accessories (PLC's, Concentrators, Connectors, Repeaters, Convertors)	Defect rectification, servicing, calibration / re-calibration, software up-gradation, debugging	Customer Support Center-India
EM 6400 Series Meters Networked Systems Accessories	Defect rectification, servicing, calibration/ re-calibration, software up-gradation, debugging	Customer Support Center-India
ELF 3200 Series Meters Power & Energy Meters	Defect rectification, servicing, calibration/ re-calibration, software up-gradation, debugging	Customer Support Center-India
AR5 Smart Analyser C80 Single Phase Smart Analyser	Defect rectification, servicing,	Customer Support Center-India
Intelligent Power Factor Controller (IPFC)	Defect rectification, servicing	Customer Support Center-India
CVM Series (CVMk, CVM 96, CVM 144 etc.)	Defect rectification, servicing	Customer Support Center-India
CGM Series	Defect rectification, servicing	Customer Support Center-India
Syncro 96 / Syncro Max	Defect rectification, servicing	Customer Support Center-India
LM24	Defect rectification, servicing	Customer Support Center-India
Capacitors	Fault Investigation and replacement (Not serviceable)	Customer Support Center-India
Non-standard DM Series Meters Basic, Power & Energy Meters	Defect rectification, servicing, calibration / re-calibration, specification change.	Customer Support Center-India
Single phase and three phase Tariff Meters	Defect rectification, servicing, calibration / re-calibration,	Customer Support Center-India
Standard DM Series Meters Basic, Power and Energy Meters	Defect rectification, servicing, calibration/ re-calibration	Customer Support Center-India
EM 3000 Series Meters	Auxiliary change	Customer Support Center-India
Standard DM Series Basic & Power Meters	Specification change, re-calibration	Customer Support Center-India
DM Series Energy Meters	Specification change, re-calibration	Customer Support Center-India