• Approach

Quality is standard procedure at Schneider Electric Conzerv. From right through the product design and development phase, implementation of Energy Management Systems to Customer delight; consistent quality marks each stage of our operations.

• Empowerment

Schneider Electric Conzerv strongly believes that empowerment of professionals at all levels is a prerequisite to successful Quality Management. The concept of process ownership is established throughout the company and all professionals ‘own’ their respective process(es), drive it to meet its requirements and are empowered to be responsible for its quality and output.

• Visibility

Usage of powerful bug-tracking systems in all key processes ensures that even the rare slippage in the highest quality standards seldom goes unnoticed. Softwares like eValuator & Zdef, Interfaces like the intranet & share-point servers, and online systems for measurement of response norms for all customer oriented processes ensure that Quality across the organization is highly visible.

Did you know that all our deliverables are tracked by our CEO on a daily basis!

• PROGRESS Initiatives

We are a company growing at 40% every year and delving deeper into consulting & training each quarter. Hence, despite having excellent systems, we understand the concept of continual improvement only too well.
Our ‘Program for Excellence Step-by-Step’ has initiatives like Workclean, Worksmart, FASTRACK, Management Policy Flow, UTOPIAS (Use of Tools for problem Identification and Solving) and ASIST (Aligned and Structured Improvement System by Teams) at various stages of implementation – and driven across the organization by trained champions, the QA department and reputed external consultants.

• Supplier Management

As pioneers and market leaders in energy management, we realize the need to establish suppliers benchmarked to our Quality standards. All suppliers are selected, evaluated, re-evaluated and approved / self-certified based on stringent Quality Assurance procedures to ensure all our state-of-the art products are manufactured to perfection.

• Customer Satisfaction

Extensive efforts by our customer-interfacing functions ensure customer satisfaction in all our products and services. Having chosen the path of transparency and ethics in the conduct of our business since inception, adherence to the same in striving for customer satisfaction has been no exception. Schneider Electric Conzerv today stands out by being the only company in its segment to proactively invite its customers to a surprise audit at its facility anytime!

Our customer feedback over the years has been invariably loads of customer-commendation letters, self-certifications and Best-In-Class ratings.

In the rare event of a customer complaint, each complaint goes through a problem-solving process whereby root causes are analyzed, corrective actions are identified and implemented, process investigations for potential defects are carried out to arrive at preventive measures, and the learning from each customer complaint are imbibed and shared.

• Integrated Management System Policy

We at Schneider Electric Conzerv India Pvt. Ltd., offer IT enabled innovative products and services for our global customers and surpass their expectations consistently in Quality, Service and Value; with the committed intent of protecting the Environment by promoting Energy & Environment management globally, and minimizing the adverse impact of our processes, products and services on the Environment.

 To achieve this, we continuously strive to:

• Promote a work environment where our people perform to their full potential, work closely with our stakeholders and continually improve our Processes, Products and Services.

• Enhance our design capability to create products & services that have an increased positive impact in the energy & environment management and conservation.

• Comply with the relevant laws, statutes and regulations.

• Actively protect the environment by conserving energy & minimizing its consumption and wastage, minimizing process wastes and usage of eco–friendly materials & waste disposal practices, and by developing Energy & Environmental awareness among all our stakeholders.

This policy is communicated to all persons working for or on behalf of the organization, and made available to the public.